Appointment CANCELLATIONS & TIMING
Cancellation & Rescheduling Policy
We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for cancellations or rescheduling. Less than 24 hours’ notice will result in a charge of up to 50% of the service cost. “No Shows” will be charged 100% of the service cost.
Reminder Service
We offer an SMS reminder service which is sent to you 24 hours prior to your appointment.
Appointment Times
You must arrive on time to ensure you receive the full service you have booked in for. If you are running late, please let us know - we will do everything we can to accommodate you, however, please keep in mind that we may have to reschedule your appointment, or may not have time to complete the whole service, in which case you will need to make another booking.
Shipping & other policies
All orders are sent via Australia Post e-parcel, Regular or Parcel Post. Shipping costs for orders below $150 are classified according to weight and calculated as below, (Only in Australia)
Standard parcels - $10.95
Bulky parcels - $39.00
Large bulky parcels - $49.00
Oversized parcels - $79.00
Parcel post items have expected delivery of 2-4 business days from the time of shipment confirmation. For regional deliveries please allow an extra 3-4 business days
Return Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Additional non-returnable items:
– Gift cards
– Some health and personal care items
– There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 15 days after delivery
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us anandawellnessaus@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at anandawellnessaus@gmail.com and bring in or send your item to: 105a Riversdale Rd, Hawthorn. VIC 3122, Australia
Shipping
To return your product, you should bring in or mail your product to: 105a Riversdale Rd, Hawthorn. VIC 3122, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Services
Ananda Wellness Australia
Rear 137 Station Street
Fairfield
VIC 3078
Australia
Tel: 0421 674 093
email: anandawellnessaus@gmail.com
